Terms of Service

Last updated . Routed.wtf is operated by Thalos Labs, Inc.

What we do

Routed.wtf is software operated by Thalos Labs, Inc. (“we”). It connects you to third-party providers:

  • Guest Quick Swap opens Ramp Network’s checkout. Ramp swaps one crypto asset for another and delivers it to the wallet you enter there.
  • Buy crypto opens MoonPay’s checkout, or Ramp Network’s if you choose it. You pay the provider by card or bank transfer and it delivers the crypto to your wallet.
  • Sell crypto opens MoonPay’s checkout. You send the crypto from your own wallet to the deposit address MoonPay gives you, and MoonPay pays you out to the bank account, card or other payout method you pick there. Where offered, you can instead send the deposit from a browser wallet on Routed.wtf: MoonPay sends you back here after you confirm the sale, we show the address and amount MoonPay gave for it, and your wallet signs the transfer.
  • Wallet-connected swaps, where offered, ask a provider (MoonPay Trade or the Coinbase Trade API) to build a swap route. Your own wallet signs and sends each step.
  • Merchant payments open the merchant’s payment provider (BVNK), which collects your payment into the merchant’s own account.

We also show the status each provider reports to us and issue signed statements of what it reported.

Who runs your transaction

The provider runs your transaction under its own terms, which you accept in its checkout. The provider, not us, is responsible for the exchange or transfer, identity verification, compliance checks, refunds and any custody of funds. We are not a party to your transaction with the provider, we do not act as the provider’s agent, and we never hold or send your funds. The only money we receive is our own fees, described under Fees, which the providers collect and pay to us. For merchant payments, the merchant is the seller and handles its own refunds and disputes.

Fees

Wallet-connected swaps routed by MoonPay Trade include our fee of 0.75%. It is part of the swap you sign: MoonPay Trade collects it and sends it to us. The route shows our fee, and its amount when MoonPay Trade reports it, before your wallet asks you to sign. We may charge less than this, and we will not charge more without first updating these terms.

Crypto bought through MoonPay may include our fee of up to 1% of the purchase. MoonPay collects it with your purchase, shows it in its checkout with its own fees before you pay, and pays it to us. We will not charge more without first updating these terms.

Crypto sold through MoonPay may include our fee of up to 1% of the sale. MoonPay deducts it with its own fees, shows it in its checkout before you confirm, and pays it to us. We will not charge more without first updating these terms.

We charge no fee for Guest Quick Swap, purchases through Ramp Network, merchant payments or routes from the Coinbase Trade API. Providers charge their own fees and show them before you confirm. Blockchain network fees apply to on-chain transactions.

Who can use the service

The service is offered only to people in the United States. Some products are available only in certain states: each product page shows whether it is available in the state you select, and the provider decides whether to accept your transaction. You must meet the provider’s own requirements, such as age and identity verification.

What we do not do

  • We never hold or send your funds, and we do not generate deposit addresses. The only money we receive is the fee described under Fees.
  • We never ask for seed phrases, private keys or remote access to your device.
  • We cannot cancel, reverse or refund a provider’s transaction, or change its amount, destination or refund address.
  • Providers set rates and their own fees. We do not guarantee an amount.

Your responsibilities

  • Give providers only wallet addresses you control.
  • Check each screen in the provider’s checkout, and every request your wallet asks you to sign, before you confirm.
  • When a page shows you a provider’s deposit address, send only the asset shown, on the network shown, before the deposit window closes, including any memo or tag.
  • Use the service only where it is lawful for you to do so.

Status, statements and receipts

Status pages show what the provider reports to us. Ramp Network does not report swap status to us, so for Guest Quick Swap, Ramp’s checkout, emails and receipt are the record. A signed statement records what a provider reported at a point in time; it is not a guarantee by us or by the provider.

Refunds and failures

Refunds follow the provider’s policy for swaps, purchases and sales, and the merchant’s policy for merchant payments. Contact the provider or the merchant first; our support team can help you find the right contact.

Availability

A provider can be unavailable or can decline a transaction. We never move you to a different provider without asking; where a page offers another provider, using it is a separate choice you make.

Test mode

Pages marked test mode use simulators. No real money moves and nothing shown there is a real transaction.

Changes and contact

We may update these terms; the version in effect when you start a transaction applies to it. Contact support with questions.