Help
How does Guest Quick Swap work?
Pick what you send, what you receive, the amount and the US state you are in. We open Ramp Network’s checkout, where Ramp checks your identity, shows the rate, gives you a deposit address and delivers the swapped crypto to the wallet you enter. Ramp shows the status in its checkout and emails you.
Do you hold my funds?
No. Your money goes between you and the provider (Ramp Network, MoonPay, or the merchant’s BVNK account), or from your own wallet when you sign a wallet-connected swap. We never hold funds, never ask for seed phrases or private keys, and never generate deposit addresses.
How do I buy crypto?
On the Buy page, pick the crypto, the amount in US dollars and your state. We open MoonPay’s checkout, or Ramp Network’s if you choose it. You pay the provider by card or bank transfer and it delivers the crypto to your wallet.
How do I sell crypto?
On the Sell page, pick the crypto, the amount and your state. We open MoonPay’s checkout, where MoonPay checks your identity, shows the rate and its fees, and gives you a deposit address. You send the crypto from your own wallet to that address and MoonPay pays you US dollars to the bank account, card or other payout method you pick. Selling through MoonPay is not available in Louisiana, New York or Texas.
How does paying a business work?
The business sends you a payment link. You pay on BVNK’s hosted page, into the business’s own BVNK account. BVNK asks for your name, date of birth and country; we pass them to BVNK and do not store them. Refunds come from the business.
Something went wrong with my transaction.
Contact the provider that ran it first: its checkout and emails show how. Refunds and recovery follow the provider’s policy and are not guaranteed. Our support team can help you find the right contact.
Why was my transaction paused for verification?
Providers may require identity verification for some transactions. Complete it only in the provider’s own checkout. We will never ask for your seed phrase or private key.
How long does it take?
Timing depends on the provider and on network confirmations. Bitcoin usually needs several confirmations; stablecoins on fast networks are often a few minutes. The status page shows what the provider reports.
How do I verify a receipt?
Open the receipt and choose “Verify signature”. The signature is checked in your browser against the published key set and by our verification service.
Does Routed.wtf charge a fee?
On wallet-connected swaps routed by MoonPay Trade: 0.75%, included in the swap you sign and shown with the route before your wallet asks you to sign. On crypto bought through MoonPay: up to 1%, collected by MoonPay and shown in its price details as “Ecosystem fee” before you pay. On crypto sold through MoonPay: up to 1%, deducted by MoonPay and shown in its checkout before you confirm. Guest Quick Swap, purchases through Ramp Network and paying a business carry no fee from us. Providers and blockchain networks charge their own fees.
Still stuck? Contact support — we reply by email within 1 day — or track an order. Integrating payments? Start with the developer quickstart. Our legal pages cover terms, privacy and risks.